Refund and Returns Policy for Candygirlglownie

Effective Date: January 18, 2025

At Candygirlglownie, we want every customer to be fully satisfied with their purchase. If you are not completely happy with your product, we offer a hassle-free returns and refund process. Please read our Refund and Returns Policy carefully to understand your rights and options.

By placing an order on candygirlglownie.com, you agree to the terms outlined in this policy. If you have any questions, don’t hesitate to contact us.

1. Returns Eligibility

We accept returns for most items purchased from Candygirlglownie, provided the following conditions are met:

  • The item is returned within 30 days of the delivery date.
  • The product is unused, undamaged, and in original packaging with all tags attached.
  • The item is not on our non-returnable list (see exclusions below).
  • The item has not been customized or personalized in any way.

If these conditions are met, you are eligible for a return and a refund or store credit.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used or worn handbags.
  • Custom or personalized items (including monogrammed bags).
  • Sale items or final clearance items.

Please check the product description on our website for any specific product exclusions before making a purchase.

3. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Email info@candygirlglownie.com within 30 days of receiving your order to initiate the return process. Include your order number, the product you want to return, and the reason for the return.

  2. Return Instructions: After confirming eligibility, we will provide you with a return authorization and the return address for shipping your item back to us.

  3. Return Shipping: The customer is responsible for return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service to return the item.

  4. Prepare the Item: Make sure the item is properly packaged and includes all original tags, receipts, and packaging. We will not accept returns for products that are damaged or not in their original condition.

4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If your return is approved, we will process the refund to the original payment method used for the purchase. Please note, it may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.
  • If your return is denied (e.g., due to damage, missing packaging, or being outside the return window), we will notify you via email and may offer a partial refund or reject the return.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired product. You will be refunded for the returned item once it has been processed.

6. Damaged or Defective Items

If your item is defective or damaged upon arrival, please contact us immediately within 7 days of receiving your order at info@candygirlglownie.com with photos of the damaged or defective item.

In such cases, we will either provide a full refund or send you a replacement free of charge. We will also cover the return shipping costs for damaged or defective products.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again and then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@candygirlglownie.com.

8. Customer Service and Support

If you have any questions or concerns about your return, refund, or exchange, our customer service team is ready to assist you.

You can reach us via:

9. Modifications to the Refund and Returns Policy

We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon being published.

By purchasing from Candygirlglownie, you acknowledge and agree to the terms and conditions of this Refund and Returns Policy.

Thank you for shopping with Candygirlglownie. We strive to provide you with the best products and shopping experience. If you need any assistance, feel free to contact our support team!