Sales Policy for Candygirlglownie

Effective Date: January 18, 2025

Welcome to Candygirlglownie! We are delighted that you’ve chosen us for your stylish handbag needs. This Sales Policy outlines the terms under which we operate our online store, ensuring a smooth and transparent shopping experience for all our customers. By using our website, making a purchase, or interacting with our services, you agree to these terms and conditions.

Please read the full policy below:

1. General Information

The following Sales Policy applies to all transactions carried out through Candygirlglownie’s official website candygirlglownie.com. We are dedicated to providing the best products and services, and your satisfaction is our priority. If you have any questions or concerns, our team is here to help at info@candygirlglownie.com or you can reach us by phone at (763) 295-8532.

2. Product Information and Pricing

We strive for accuracy when it comes to the information displayed on our website, including product descriptions, availability, and pricing. However, there may be instances where errors occur, and in such cases, we reserve the right to correct them.

Please note that prices are in USD and may change without prior notice. Shipping costs and taxes are additional and are calculated at the time of checkout.

At Candygirlglownie, we offer a wide range of fashionable bags designed to meet different styles, preferences, and needs. Should you need more information about a particular product or size, do not hesitate to contact us via our email at info@candygirlglownie.com or phone us at (763) 295-8532.

3. Order Confirmation and Acceptance

When you place an order on candygirlglownie.com, you will receive an order confirmation via email. This confirmation does not imply acceptance of the order. Your order will be accepted and processed once your payment is approved, and your item is shipped.

We reserve the right to cancel or refuse any order due to pricing errors, product availability, or any suspected fraudulent activity. In these cases, we will notify you and issue a refund if necessary.

4. Shipping and Delivery

We ship worldwide, offering several shipping options depending on your location. Our standard delivery times and shipping costs will be calculated during checkout, and we make every effort to ensure that your order arrives within the estimated time frame. However, please note that these are estimates, and actual delivery may take longer due to unforeseen circumstances beyond our control.

All shipped orders will include a tracking number, which you can use to monitor your package through the shipping carrier’s website. If you notice any issues with delivery, please contact our customer service team at info@candygirlglownie.com for assistance.

We currently deliver to the following address:
3678 Brentwood Dr, Monticello, Minnesota

5. Payment Methods

We accept a variety of payment methods for your convenience, including major credit and debit cards as well as secure online payment methods like PayPal. Your payment information is processed securely through encrypted systems, ensuring that your personal and financial data is protected.

For any concerns related to payment processing, please contact info@candygirlglownie.com.

6. Returns and Exchanges

Your satisfaction is important to us! If for any reason you’re not happy with your purchase, we offer a 30-day return policy. Returns and exchanges can be made if:

  • The product is returned in original condition, with all tags and packaging intact.
  • You initiate the return within 30 days from the date of receipt.
  • The item is not marked as a final sale or non-returnable product.

To initiate a return, kindly contact our customer support team at info@candygirlglownie.com to receive a return authorization number and further instructions. Return shipping fees are at the customer’s expense unless the product is defective or we made an error.

Once we receive the returned item, we will process a refund to your original payment method or issue an exchange, depending on your preference. Please note that refunds do not include original shipping charges.

7. Damaged or Defective Items

We do everything possible to ensure that your order is delivered in perfect condition. However, if your item arrives damaged or defective, please contact us within 7 days of receiving your product. We will arrange a return and either provide you with a replacement or a full refund based on your preference. Be sure to include clear photographs of the issue for faster processing.

For assistance with defective items, reach out to our customer service team at info@candygirlglownie.com or call us at (763) 295-8532.

8. Privacy and Security

Candygirlglownie is committed to protecting your privacy and handling your personal information with the utmost care. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data. By purchasing from us, you agree to the collection and use of your data as outlined in our Privacy Policy.

We use SSL encryption to secure your transactions and personal information, ensuring a safe shopping experience.

9. Customer Support

We pride ourselves on providing exceptional customer service. If you have any questions, concerns, or need assistance with your order, don’t hesitate to reach out to us.

You can contact us through:

Our team will be happy to assist you and ensure a smooth shopping experience.

10. Modifications and Updates

We may update this Sales Policy from time to time to reflect changes in our services or legal requirements. We encourage you to review this page periodically to stay informed of any updates. Any changes to the policy will be posted on our website with the updated Effective Date. Your continued use of candygirlglownie.com after these changes constitutes your acceptance of the modified policy.

Thank you for choosing Candygirlglownie! We are excited to provide you with stylish, high-quality handbags that perfectly complement your wardrobe. We strive to ensure that every purchase you make with us is a great experience. Enjoy your shopping!

For any further assistance, please don’t hesitate to contact us at (763) 295-8532 or info@candygirlglownie.com.