Shipping Policy for Candygirlglownie

Effective Date: January 18, 2025

At Candygirlglownie, we are committed to providing a smooth and hassle-free shopping experience for all of our customers. This Shipping Policy outlines the details about our shipping process, including shipping methods, costs, delivery times, and responsibilities. By placing an order on candygirlglownie.com, you agree to the terms outlined in this policy.

1. Shipping Locations

We proudly offer international shipping, and we strive to deliver to as many countries as possible. Currently, we ship to a wide variety of locations, including the United States and other international destinations. If you’re unsure whether we ship to your country, please reach out to our customer service team at info@candygirlglownie.com.

2. Processing Time

After receiving your order, we will process and prepare it for shipment. Our typical processing time is between 1–3 business days from the time you place the order, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive an email notification with a tracking number so that you can track your order online.

3. Shipping Methods

We offer a variety of shipping methods to meet the needs of our customers. The specific shipping options available to you will depend on your delivery address. Shipping methods include:

  • Standard Shipping – Economical and reliable delivery option, typically takes 5-7 business days within the US and 7-21 business days internationally.
  • Expedited Shipping – A faster delivery option with a typical delivery window of 2-4 business days (available for US orders).
  • Express Shipping – For fast delivery with typically 1-2 business days (available for select locations).

Shipping costs are calculated based on the weight of your order, shipping destination, and the method you choose. You will see the final shipping cost at checkout before you complete your purchase.

4. Shipping Costs

Shipping fees are calculated at checkout and will vary depending on the shipping method you choose, the size and weight of your order, and your location.

In certain cases, we may offer free shipping promotions, and details for such offers will be provided during checkout or as part of a marketing campaign.

5. Order Tracking

Once your order is shipped, we will send you a tracking number to the email address you provided. You can use this tracking number to track the status of your shipment on the carrier’s website.

Please note that it may take up to 24-48 hours for tracking information to be updated once your package has been shipped.

6. Shipping Address

Please make sure that you provide accurate and complete shipping information, including your full address, city, country, and postal code. Candygirlglownie is not responsible for delays or non-delivery if the provided shipping address is incorrect or incomplete.

For all shipping inquiries, you can reach us at (763) 295-8532 or by email at info@candygirlglownie.com.

7. Customs Duties and Taxes (International Orders)

For international orders, please be aware that customs duties, taxes, and import fees may apply to the order upon arrival in your country. These fees are the responsibility of the customer, and we recommend checking with your local customs office to understand potential charges.

Customs processing may cause delays in your shipment, and these delays are outside of our control.

8. Undeliverable Packages

If a shipment is returned to us due to an undeliverable address or failure to claim the package, we will attempt to contact you to resolve the issue. In such cases, additional shipping fees may apply for resending the package. Refunds are not available for undelivered packages due to incorrect or incomplete address details provided at checkout.

9. Order Issues or Damaged Goods

If your order arrives damaged or defective, please contact us within 7 days of receiving the item. We will gladly assist you in getting a replacement or process a refund for damaged goods. Please provide clear photos of the issue, including product and packaging, for a smoother resolution.

To report a shipping issue, please email our customer service team at info@candygirlglownie.com or call us at (763) 295-8532.

10. Delivery Times

Delivery times for domestic and international orders vary depending on your location and the shipping method you select. While we make every effort to ensure timely deliveries, Candygirlglownie is not responsible for any delays once your package has been handed over to the shipping carrier. Shipping times may be impacted by weather, holidays, carrier delays, or customs processing for international orders.

11. Lost or Stolen Packages

Once a package has been delivered to the provided shipping address, it is considered the customer’s responsibility. If a package is lost or stolen after delivery, Candygirlglownie is not liable for any replacement or refund. In these cases, please contact the shipping carrier directly to file a claim. However, we will always assist in providing necessary documentation to help resolve any issues.

12. Contact Us

If you have any questions, concerns, or issues with your shipping, our customer service team is ready to assist you. Please contact us at:

We are here to ensure your shopping experience is smooth and enjoyable!

Thank you for choosing Candygirlglownie. We look forward to serving you and getting your stylish new handbag to you as quickly and safely as possible.

Note: By placing an order with us, you accept the terms laid out in this Shipping Policy.